If you're experiencing issues while playing a mobile game—such as crashes, loading problems, freezing, or the game not starting—try the following general troubleshooting steps:

1. Restart the App

• Fully close the game (don't just minimize it).
• Relaunch the app.

2. Restart Your Device

• Turn off your device completely and then turn it back on to clear temporary system issues.

3. Check for App Updates

• Open the App Store (iOS) or Google Play Store (Android).
• Search for the game and check if an update is available.
• Install any available updates.

4. Check Your Internet Connection

• Make sure you have a stable internet connection (Wi-Fi or mobile data).
• If possible, switch networks to see if the issue persists.

5. Check Available Storage

• Ensure your device has enough free storage space.
• Delete unnecessary files or apps if needed.

6. Update Your Operating System

• Go to your device’s Settings.
• Check for any available iOS or Android software updates and install them.

7. Clear Cache/Data (Android only)

• Go to Settings > Apps > [Game Name] > Storage.
• Tap Clear Cache (optional: also tap Clear Data, but note this may delete local game progress if it's not saved online).

8. Check App Permissions

• Make sure the game has the necessary permissions (e.g., storage access, network access).

9. Reinstall the Game

• Uninstall and reinstall the game from the App Store or Google Play Store.
• ⚠️ Important: Before doing this, ensure your game progress is saved via an account or your phone memory space.